At Arani Nuts, we aim to provide customers with quality food products that are carefully selected and packed. If you receive a product that is damaged, incorrect, missing, or has a genuine quality issue, please contact us so we can review the issue and provide an appropriate resolution.
1. Eligible Returns
Because Arani Nuts sells food products, returns are subject to product type, condition and applicable requirements.
A return or refund may be considered in situations such as:
- Wrong product received
- Product received in damaged condition
- Product missing from the order
- Product with a significant quality issue
- Product substantially different from the product ordered
Any return or refund request will be reviewed individually.
2. Non-Returnable Products
For hygiene, food-safety and quality reasons, opened or used food products generally cannot be returned.
Returns may not be accepted for:
- Products that have been opened or consumed
- Products damaged after delivery due to improper handling or storage
- Products returned without prior approval
- Products where the issue is caused by incorrect storage after delivery
- Products where the return request is made after the applicable return period
This does not affect any rights available to customers under applicable law.
3. Return Request Period
Customers should contact Arani Nuts within 48 hours of receiving the order if they receive a damaged, incorrect, missing or defective product.
To help us investigate the issue, please provide:
- Order number
- Customer name
- Product name
- Description of the issue
- Photographs or video of the product and packaging, where applicable
Requests received after this period may be reviewed depending on the circumstances.
4. Damaged Products
If a product arrives damaged:
- Take clear photographs or videos of the package and product.
- Keep the original packaging.
- Contact Arani Nuts within 48 hours.
- Provide your order details and supporting photographs/videos.
After reviewing the information, we may offer an appropriate solution such as a replacement or refund.
5. Incorrect Products
If you receive a product different from the one ordered, please contact us as soon as possible.
After verification, we may arrange:
- Replacement with the correct product, or
- Refund for the affected product,
depending on availability and the circumstances.
6. Missing Products
If an item is missing from your order, contact us with your order number and details of the missing product.
We will verify the order and, where the missing item is confirmed, arrange an appropriate resolution.
7. Quality Complaints
If you believe a product has a genuine quality issue, please contact us promptly.
We may request photographs, videos, batch information, packaging details or other information needed to investigate the complaint.
Depending on the findings, we may provide a replacement or refund where appropriate.
8. Refunds
If a refund is approved, the refund will generally be processed using the original payment method where technically possible.
The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
9. Refund Amount
Where a refund is approved, the amount refunded will depend on the nature of the issue and the affected product.
For an approved refund relating to an incorrect, damaged or missing product, applicable amounts may be refunded according to the circumstances of the order.
Shipping charges may be treated separately depending on the reason for the refund.
10. Order Cancellation
Customers should contact Arani Nuts as soon as possible if they want to cancel an order.
Cancellation may be possible only before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
11. Products Damaged Due to Improper Storage
Food products should be stored according to the instructions provided on their packaging.
Arani Nuts may not accept a return or refund request where the product has deteriorated because of improper storage or handling after delivery.
12. Return Shipping
Where a return is approved because Arani Nuts supplied an incorrect or defective product, we will provide instructions regarding the return process.
Customers should not send products back without contacting us first.
13. Exchange / Replacement
Where appropriate and subject to availability, Arani Nuts may offer a replacement instead of a refund.
Replacement availability depends on:
- Product availability
- Nature of the complaint
- Condition of the product
- Verification of the issue
14. Refund Processing
Once a refund is approved, we will initiate the applicable refund process.
The actual credit time may vary depending on the payment provider or bank and is outside our direct control.
15. Contact Us
For return, refund or product-related complaints, please contact:
Arani Nuts
Proprietor: Maruthi Gadamsetty
📞 Phone: 7330771365
✉️ Email: araninuts@gmail.com
📍 Address:
Arundalpet 12/1,
Guntur, Andhra Pradesh, India
Instagram: @arani_nuts_guntur
Arani Nuts
Premium Quality. Trusted Taste.